Refund policy
We want you to feel confident trying TREAD. That's why every order is covered by our 90-Day Money-Back Guarantee.
You have 90 days from the date you receive your order to try your TREAD Insoles and decide whether they're right for you.
If you're not satisfied with your purchase within this period, contact us at weartread1@gmail.com to request a return.
90-Day Money-Back Guarantee
We encourage you to actually try your TREAD Insoles. Wear them in your shoes, take them to work and experience them during your normal day.
If you're not happy with them, you can request a return within 90 days of receiving your order.
To start a return, email weartread1@gmail.com with your order number and the email address used to place your order.
Once your return has been approved, we'll provide instructions on how and where to send your item.
Please do not send a return without contacting us first, as unauthorised returns may not be accepted.
Returns should be sent to:
[INSERT RETURN ADDRESS]
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your TREAD Insoles arrive damaged, defective or you receive the wrong item, contact us as soon as possible at weartread1@gmail.com with your order details and, where possible, photos of the issue.
We'll review it and make things right.
Return Shipping
Unless your product arrived damaged, defective or incorrect, customers are responsible for the cost of returning their order.
If we've made a mistake with your order or your item arrived damaged or defective, we'll cover the appropriate return or replacement costs.
Original shipping charges are non-refundable unless required by applicable law.
Exchanges
Need a different size?
Contact us at weartread1@gmail.com and we'll help you with the best way to exchange your order.
Depending on your location and order status, the fastest option may be to return your original pair and place a new order for the correct size.
UK & European Consumer Rights
Our 90-Day Money-Back Guarantee is in addition to, and does not replace, any statutory rights you may have as a consumer.
Depending on where you live, you may also have a legal right to cancel an online purchase within a specified cooling-off period.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded.
Refunds
Once we've received and reviewed your return, we'll let you know when your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear in your account. Processing times can vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at weartread1@gmail.com.
Questions?
For any questions about returns, refunds or your 90-Day Money-Back Guarantee, contact: